I'm not going to tell you are wrong...just that I think I know what you are asking - that for your money, you require a satisfied consultation - not to be hurried along, but to have your bird thought of as something important and not as a commodity, to be charged 'over the top prices' for...if, this is the case I would be far from happy, too...it's not a question of the charges, we as animal/pet/companion owners will and do anything for their well being. 